E-1025, First Floor, Jalan Wong Ah Jang, 25150, Kuantan, Pahang
+60 19-392 7847

Delivering Exceptional Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.

Nikolas "Nicky" Cassimon
Customer Service Trainer

Workshop Objectives

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Training Kuantan Customer Service Workshops Seminars Delivering Exceptional Customer Service


  • Module One: Getting Started
  • Module Two: Who We Are and What We Do
  • Module Three: Establishing Your Attitude
  • Module Four: Identifying and Addressing Customer Needs
  • Module Five: Generating Return Business
  • Module Six: In-Person Customer Service
  • Module Seven: Giving Customer Service over the Phone
  • Module Eight: Providing Electronic Customer Service
  • Module Nine: Recovering Difficult Customers
  • Module Ten: Understanding When to Escalate
  • Module Eleven: Ten Things You Can Do to WOW Customers Every Time