E-1025, First Floor, Jalan Wong Ah Jang, 25150, Kuantan, Pahang
+60 19-392 7847

Team work and Teambuilding for rank and file

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.

Nikolas "Nicky" Cassimon
Customer Service Trainer

Workshop Objectives

  • Describe the concept of a team, and its factors for success
  • Explain the four phases of the Tuckman team development model and define their characteristics
  • List the three types of teams
  • Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
  • Discuss the uses, benefits and disadvantages of various team-building activities
  • Describe several team-building activities that you can use, and in what settings
  • Follow strategies for setting and leading team meetings
  • Detail problem-solving strategies using the Six Thinking Hats model — and one consensus- building approach to solving team problems
  • List actions to do — and those to avoid — when encouraging teamwork

Training Kuantan Customer Service Workshops Seminars Team work and Teambuilding for rank and file


  • Module One: Getting Started
  • Module Two: Defining Success
  • Module Three: Types of Teams
  • Module Four: The First Stage of Team Development – Forming
  • Module Five:  The Second Stage of Team Development – Storming
  • Module Six: The Third Stage of Team Development – Norming
  • Module Seven: The Fourth Stage of Team Development – Performing
  • Module Eight: Team Building Activities
  • Module Nine: Making the Most of Team Meetings
  • Module Ten: Solving Problems as a Team
  • Module Eleven: Encouraging Teamwork