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Covid-19 Preperations

We are currently conducting training on how to return to the workplace after COVID-19: What to do?

Life after COVID-19 pandemic will never be the same.

It will be one of the biggest business challenges of our time. To keep operations going while minimizing the risk to employees, most companies must adopt a new way of doing business. Regardless if you are in the hospitality sector or the retail sector or any other sector.

With the current economy and the increase in unemployment, will make the next few years very difficult.

Owners and managers now carry the responsibility to steer their company’s trough this disruption. They will have to make sure to start up their businesses again and to get back to some sort of normal.

Questions must be asked:

How can we put safety first?

What to do first?

The health and safety of the workforce should be management’s top priority as it considers how to bring operations back to some semblance of normal

Employees are counting on their companies to help them get back to work safely. Management teams will need to understand and ensure compliance with federal, state, and local orders as restrictions are eased. Since these rules vary by locale and probably won’t be relaxed in unison, executives should plan for a range of scenarios based on where mission-critical work takes place.

Once it’s possible to reopen hotels & resorts; retail, management teams will face the challenge of keeping them safe. New protocols for deep cleaning and sanitization may be needed. New SOP’s will have to be made.

Handling customers from the entrance to exit, implementing safe distance, changes to the layout of the workspace, such as moving workstations farther apart and changing employee schedules to reduce the number of people in buildings at one time.

Companies will have to consider establishing guidelines for the use of personal protective equipment, such as face masks and gloves, checking employees and visitors for fever before entering the workplace,

And what about and infected employee, when can they return to work after recovering from the infection.

What about handling common items such as door handles, pens, equipment.

It’s also important to make sure protocols are in place to safeguard workers’ personal data.

Who do we bring back onsite, and when?

What do employees need to do to manage this change?

Management teams should lead with empathy and demonstrate an understanding that while all of their employees have experienced this crisis, they haven’t all experienced it the same way. Some employees may have conditions that increase their risk of serious COVID-19 infection and may be reluctant to return to the office. Others may be eager to leave remote work behind, but have caregiving responsibilities that make it difficult or impossible for them to do so. Sensitivity to this reality is a must.

Management should create a crisis-management team—led by top managers and supported by key staff—whom likely have been meeting and discussing these issues for some time. Boards could be made to ensure they’re getting the information they need to understand the progress and execution of management’s return-to-work strategy. How and when companies bring employees back could have long-lasting implications for the business and corporate culture.

We have created modules to help with this difficult time.

Nikolas "Nicky" Cassimon
Customer Service Trainer

Workshop Objectives

  • Getting you are your workforce back to work in a post-Covid 19 world.

covid-19

Modules

  • What is Covid-19?
  • Covid-19 Transmission & Symptoms
  • How does it spread: Not only by shaking hands
  • Understanding the risk: Invisible enemy
  • How to prevent: Personal Hygiene, Masks & Utensils
  • How to keep yourself and customers safe
  • It starts from the entrance: Premises, Staff Procedures
  • Disinfections, Screening & Planning, Visits Procedures
  • Office Logistics & Management
  • Delivery of goods
  • Tracing of customers in case of infection
  • Virtual meetings
  • New SOP’s: Where to adjust