E-1025, First Floor, Jalan Wong Ah Jang, 25150, Kuantan, Pahang
+60 19-392 7847

Mystery Shopper

A Mystery Shopper is sent to an outlet to purchase particular items or observe specific aspects about a company’s product or service offerings.

Mystery Shopping is conducted by our company and service professionals.                                .

We get you an exact picture of the level of your service that measures your customers’ satisfaction – by visiting your establishment and website as well as making phone calls. This programme is designed according to your needs. We identify your company’s strengths and weaknesses in order for you to improve your company’s performance, service, profit and the most important – your customers’ loyalty.

Through this programme, you will also be able to :

  • Receive accurate assessment of customer feedback
  • Reward employees for positive shopper evaluation
  • Monitor your employees’ product knowledge and services  given to the customers
  • Motivate your employees to practice integrity and desired behaviour
  • Identify the suitable sales/marketing strategies
  • Identify opportunities for business growth
  • Target training to areas where it is needed via TNA

 

Our customers are hotels & resort, car dealerships, supermarkets, businesses or franchises with outlets all over the city or country who have no time to supervise all. Owners of retails who wish to investigate on the quality of their service. One visit can take 4 to 8 hours at a time. Depending the checklist required by the customer.

We will produce a thorough report with photos, videos, recorded calls and detailed checklist for each assessment.

Free for customers whom engaged in our training packages :

  • Customer Service
  • Hospitality Service
  • Sales and Marketing

 

(Except for oversea assignments)