E-1025, First Floor, Jalan Wong Ah Jang, 25150, Kuantan, Pahang
+60 19-392 7847

Supervising Others

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Nikolas "Nicky" Cassimon
Customer Service Trainer

Workshop Objectives

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

Training Kuantan Customer Service Workshops Seminars Supervising Others

Modules

  • Module One: Getting Started
  • Module Two: Setting Expectations
  • Module Three: Setting Goals
  • Module Four: Assigning Work
  • Module Five: Degrees of Delegation
  • Module Six: Implementing Delegation
  • Module Seven: Providing Feedback
  • Module Eight: Managing Your Time
  • Module Nine: Resolving Conflict
  • Module Ten: Tips for Special Situations
  • Module Eleven: A Survival Guide for the New Supervisor

Leave a reply