E-1025, First Floor, Jalan Wong Ah Jang, 25150, Kuantan, Pahang
+60 19-392 7847

Housekeeping

Housekeeping is often forgotten as being a first contact department for guests. This department deals with customers on a daily basis.

You will see how they can become “service proactive” in attending the guests’ needs beyond just cleaning rooms. The importance of offering “Quality Service” through the daily tasks undertaken by the Housekeeping Department. It is to educate this department and public areas as described in the hotel’s operating manual.

Nikolas "Nicky" Cassimon
Customer Service Trainer

Workshop Objectives

  • To become a well-organized housekeeper
  • To be able to see the end result
  • Prepare checklists
  • Understand cost saving
  • Be a better communicator with guests

Training Kuantan Customer Service Workshops Seminars Housekeeping

Modules

  • Module One: Understanding the importance of a perfect room
  • Module Two: Keeping it clean
  • Module Three: Personal Hygiene
  • Module Four: Eye for details
  • Module Five: Cleaning tools
  • Module Six: Cleaning methods
  • Module Seven: Interaction with guests
  • Module Eight: Setting the room
  • Module Nine: Stock keeping
  • Module Ten: Cost effectiveness
  • Module Eleven: Communication with Front Office
  • Module Twelve: Laundry facilities

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