This course is specially designed for hotel employees in Malaysia to enhance the skills of English language used in the context of daily operation with emphasis on listening and speaking through class activities, lectures, role plays and case studies. It also helps to furnish the staff with an understanding of the situation of the challenging hospitality industry in the development of the hotel staff’s skills, work competencies and career, in order to produce more responsive hotel employees.
We also implement this course for any company with front liners in Customer Service.
Since every department has its own English vocabulary and jargon, our lessons are designed based on the specific jargon of each department. The most requested topics are:
- English for Food & Beverage
- English for Front Office
- Customer Service
- English for Housekeeping
- Kitchen English
- English for receptionist
- English for Sales People
- Greeting Customers & Welcoming Guests
- Taking Orders and Explaining Dishes
- Giving Information and Suggestion
- Asking for help and Offering help
- Handling Complaints & Challenging Customers
- Dealing with Requests