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Meeting Management

You are on your first project and you have to organize and manage the project kick-off meeting. What do you do first? Do you create the agenda or the invitation list? How do you run a meeting? What preparation do you need? All of these are valid and real questions you, as the meeting manager, must address. There is no doubt about it. Meetings require skill and technique in order for the meeting to achieve its purpose. Disorganized and poorly managed meetings waste time and hurt your credibility as a meeting manager. Consistently leaving a poor impression with the attendees will haunt you if left unchecked.

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

Nikolas "Nicky" Cassimon
Customer Service Trainer
Zurainie Zin
English Trainer

Workshop Objectives

  • Planning and Preparing
  • Identifying the Participants
  • How to choose the time and place
  • How to create the agenda
  • How to set up the meeting space
  • How to incorporate your electronic options
  • Meeting Roles and Responsibilities
  • Use an agenda
  • Chairing a Meeting
  • How to deal with disruptions
  • How to professionally deal with personality conflicts
  • How to take minutes
  • How to make the most of your meeting using games, activities and prizes

Training Kuantan Customer Service Workshops Seminars Meeting Management


  • Module One: Getting Started
  • Module Two: Planning and Preparing
  • Module Three: Making Logistical Arrangements
  • Module Four: Setting up the Meeting Space
  • Module Five: Electronic Options
  • Module Six: Meeting Roles and Responsibilities
  • Module Seven: Chairing a Meeting
  • Module Eight: Keeping the Meeting on Track
  • Module Nine: Dealing with Disruptions
  • Module Ten: Taking Minutes
  • Module Eleven: Making the Most of Your Meeting

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