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Administrative Office Procedures

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunication and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

Zurainie Zin
English Trainer

Workshop Objectives

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools

Training Kuantan Customer Service Workshops Seminars Administrative Office Procedures


  • Module One: Getting Started
  • Module Two: Why Your Office Needs Administrative Procedures
  • Module Three: Gathering the Right Tools
  • Module Four: Identifying Procedures to Include
  • Module Five: Top Five Procedures to Record
  • Module Six: Creating Meeting Arrangements
  • Module Seven: What to Include in Your Binder
  • Module Eight: Organizing Your Binder
  • Module Nine: What Not to Include in the Procedure Guide
  • Module Ten: Share Office Procedure Guide
  • Module Eleven: Successfully Executing the Guide

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